Meet the Team: Rosella, New Mansion House

This month, we caught up with one of our hostel staff – Rosella, our Assistant Manager at New Mansion House.

How long have you worked at LHA London, Rosella?

I’ve been with LHA for 5 years already! I started as volunteer back in 2014. In 2017 I was then promoted to a Housekeeper and have worked at various LHA properties since. I’ve since been promoted again and am now the Assistant House Manager at New Mansion House.

Tell us about your role at New Mansion House…

Every morning we have a team catch-up. After this I’m ready to work so, first thing I’m checking for departures/arrivals and plan the tasks for the volunteers so we can ensure the hostel is clean and tidy for our residents. I spend much of my day replying to enquiries from customers looking to stay with us at New Mansion House and helping current residents.  I love to spend time chatting with our guests as they are coming through reception. Our residents are lovely and we get to know them well, so it’s always great to have a chat and see how they are and if there is anything I can help them with.

Is the interaction with your residents your favourite part of your job?

I always try to understand other peoples needs and perspectives, it is part of my personality. I like to listen and speak with them and it’s in my nature to do my best to find a solution for any issue or request they have. Having happy guests is very important to me!

What do you like about the local area?

I love Hyde Park and I like walking there after work, especially in the summer. Also, the hostel is close to many shops and restaurants. You can find everything you want in just a short walk – it’s perfect!

If you’re looking for central London accommodation which is also surrounded in peace and quiet, New Mansion House is the one for you! Situated in a stunning and historic building overlooking Kensington Gardens, our catered hostel is hidden away in a serene cul-de-sac.

Aged 18-29? Receive 25% off your stay with LHA Rewards!
We’re offering those staying in shared rooms 10% off for their first four weeks, increasing to 15% from the 5th week and to 25% off after 12 weeks of stay! Find out more.