You would need to contact the hostel in which you wish to stay directly, they can confirm availability and take your deposit which can be paid using your card over the phone.
We have a maximum stay of 4 years.
If you are staying over 14 nights with us, then you will be paying a weekly rent (for prices see each site’s page). To secure your booking you will need to pay a £200 deposit (£300 for Newington Court, Torquay House, Davies Court & Friendship House), upon arrival you will need to pay 1 weeks rent in advance along with a £30 key deposit.
If you are staying less than 14 nights you are on our daily rate (prices on hostel page), you will need to pay for your full stay in advance, along with a £30 key deposit upon arrival.
Please see our Conditions of Agreement to Provide Accommodation for information deposits and cancellations.
For long term residents staying over 14 nights (Weekly Rate), a £200 room deposit (£300 at Friendship, Davies, Newington & Torquay) and £30 key deposit is required. These deposits are refundable should there be no damage, and if the required 7 day notice is given as per our Conditions of Agreement to Provide Accommodation. Residents booking on the weekly rate will forfeit their deposit in the event of cancellation, non-arrival or if they leave prior to the completion of a 14 night period and will be charged at the daily rate for the nights they stay.
For residents staying less than 14 nights (Daily Rate) there is a £30 key deposit required that is refundable when keys are returned. Residents booking or paying on the Daily Rate who cancel 48 hours* prior to arrival will receive a refund of all money paid minus 1 night. No refunds will be given for cancellations of less than 48 hours* prior to arrival. Furthermore, following your arrival no refunds will be given for early departure of your booking.
* 48 hour period takes effect from 12:00 hrs (GMT) on the day prior to your booking arrival. # This excludes any promotional rates
The check-in times at Belvedere House, Holland House, and New Mansion House are as of 12:00. The check-in time at Friendship House is as of 12:30. All other properties handle a check-in time as of 14:00.
The check-out times at all properties are until 10:00.
Please note:
All LHA properties work with a flexible check-in. Please inform us in advance if your estimated arrival will be after 21:00 so we can make sure there is somebody present to provide you with your keys. The property might ask to leave a valid Passport during a late check-in (after 21:00) in exchange for the keys. Your document will be given back to you once the check-in is fully completed the next morning.
In case you have an early departure and wish to check-out during the night or in the early morning, please speak with the manager at your reception the day before regarding the refund of your deposit.
To download a copy of our Resident Privacy Policy, click here.
We get great feedback about our service and accommodation however we appreciate that sometimes things can go wrong. LHA has an absolutely minimal notice period for guests and so we need to work hard to make things right when this happens. We have a policy of dealing with 100% of guest issues within the hostel in the first instance and the best way to achieve this is via direct contact with the reception desk in the hostel concerned:
First instance
Guest to communicate their complaint to the duty manager at reception at the respective hostel. The team member on duty will either deal with the complaint immediately or report it to their manager for further action with within a target timescale of three working days.
First escalation
If the guest is not happy with the resolution of the reception team member they should ask to speak to the House Manager at the respective hostel. The guest’s details will be taken and a time will be given for when the House Manager will next be able to deal with the complaint.
Second escalation
If the guest is still not satisfied with the procedure in house, or the House Manager is not available within the stated timescales or if the complaint is about the House Manger, then they should escalate to the customer services team by emailing customerservices@lhalondon.com
The customer service team will confirm receipt within the same working day and will check that the hostel has been given the chance to resolve the issue. If not, they will take on the issue and will aim to resolve and reply fully within five working days.
Final appeal
If you are unhappy with the outcome from customer services after the second escalation please ask for a final appeal from the customer services team by emailing customerservices@lhalondon.com
A separate member of the customer services team will then review the response and will aim to reply fully within a further five working days. We appreciate that you can give us notice at any time, we will always respect your ability to do this and we will do all that we can to resolve your issue and to keep you choosing LHA London as your accommodation provider.
